L.C. decided what his deathday would be a few weeks before it happened. It wasn’t mystical.

He quoted The Gambler song to me in his last days with us on hospice. In his cheerful, reserved but upbeat way, he smiled.

“You gotta know when to fold’ em…”

This brought to my mind an Orson Welles quote about happy endings. 

“If you want a happy ending, that depends, of course, on where you stop your story.”

Our hospice patient was a meat-and-potatoes, stand-up, guy because “my grandfather raised me that way.” In the manner he had lived his life, he chose that particular day because it was well-reasoned, measured and considerate of all concerned. As few humans in history have been willing or able, he was claiming for his departure the uncertain privilege of certainty: September 4, 2021 at 9 AM PDT. He had successfully secured the paperwork to a 21st Century legislated kindness: a prescription and promise for an end-of-life cocktail now available in eight states.
 
Denial that death might ever happen to us was a modern standard before COVID-19 happened. Only when death comes near, and to the dear, do we reconsider our own exodus as plausible or even just possible. Then we may contemplate the preparation of the mundane but mindful paperwork to guide our loved ones with our wishes. Who in human history has been willing or able to put a calendar date and time to our deathday, until now? Perhaps only a few enlightened meditation gurus’ who can reportedly transition on command, or the warrior-soldiers of history who have chosen to make the ‘today is a good day to die’ determination
 
Our good man was in another category – not of choice; he was condemned. Not for crimes, but with a prognosis. He was a prisoner none-the-less with an ugly and excruciating cancer death ahead.
 
Like physicians, he also had extensive and intimate trench-warfare experience with what cancer looks like on the frontlines of love and caregiving. As a young man, he had watched too many of his own family confront and fight this debilitating and disfiguring disease. He looked death in the face and it smiled back at him in his beloved grandfather, his own brother, his mother, and brother-in-law. He was their primary caregiver as they declined into his able arms and into well-meaning but painful attempts at end-of-life (EOL) medical fixes.
 
Physicians have a higher likelihood of choosing significantly fewer EOL medical interventions in the last six months of their lives than an average patient because they have seen the limitations and the downsides of the medical model, which is, itself, a miracle. We fix the broken parts of the human body so well and in so many ways that as Atul Gawande says in Being Mortal, ‘Death is no longer a cliff but a slide to fragility.’ Medical-aid-in-dying counters that iatrogenic miracle with its own.
 
As a master carpenter, our patient too, knew about fixing the broken and making it whole. He taught many young men from Colorado to California about learning the life skills of fixing the broken, being responsible and kind. He was a builder– not a destroyer. Our good man moved his life after caregiving to San Francisco where he, eventually fell in love with an old Victorian apartment house which he bought, tended and managed for the last few decades of his life. He knew when fixing was a lost cause and when it was worth a patient restoration.
 
The Death with Dignity Cocktail or as the legislators call it Medical Aid in Dying (M.A.I.D) is about knowing when to “fold’em’. It is not an easy decision. It is one that is best grown incrementally from the inner to the outer as other important life milestones. Patients commonly undergo many more painful procedures than they actually want to because they do it for their loved ones who are bargaining for more time–either with them or with the Maker of All Things. On the frontlines of love, the good decisions are the ones that families tend to make together, listening to their infirmed one and putting their needs above their own. It is messy work. It is the work that hospice is lovingly crafted to support with doctors, nurses, aides, social workers and spiritual care & bereavement providers, like me.
 
The medical model has many miracles to its credit, but how to have a good death is most certainly not one of them. Hospice can both support the dignity of control and the respite of surrender with as much comfort as is possible. We support the whole person within the family unit. We also stand in for that family when there are none available. It is a privilege that is more than a job. It is a calling. Hospice teams support, tend and comfort. We do not hasten death, but neither do we prolong it. Hospice does not kill.
 
With M.A.I.D., we now stand by, in support, as the patient drinks the cocktail unassisted, which is usually a legislative safeguard. This creates a new experience for the hospice team. We are all willing to stand and serve our patient’s choices but how we feel about it, personally, is still being sorted. For me, I have never read a eulogy to the person I was eulogizing. I did not know what to expect. I explained my intent, that his life was very inspiring to me with its balance of a teaching legacy as well as being a maker. I did not want to embarrass him, as he seemed a quiet, reserved fellow, but I was honestly moved to write something for his deathday. I let him know, there was no obligation.
 
Many people have commented in my eight years as a hospice chaplain that it was a sadness to them that the memorialized could not hear their own memorial. Our gentleman-carpenter was no exception to this. He was appreciative and touched that I had heard him during our conversations about his life. He spoke words from his heart and said, “There are very few people in life who really listen to you. They are thinking about something else, or how they will come back at you…but they don’t listen. I do want you to read it on Saturday.” And I did. (You may read it too at www.makingspace.com/ceremony/eulogy-for-a-m.a.i.d-patient
 
It begins and ends with a Native American Prayer – A Chinook Psalter
May all that we say
and all that we do be in harmony with thee,
God within me,
God beyond me…
Maker of the Trees.
 
L. C. met the Maker of Trees in the kind of death that most people say they want: in their sleep and in their own homes. It was for me perhaps the most gratifying death to which I have attended. It wasn’t just because his affairs were in order, the pain was controlled, and that he was ready, all which denote “a good death” but it was more than that. The Mystery from which we all come, reached out and called L.C. home, and because of M.A.I.D cocktail, he was able to reach back with the dignified control of a humble surrender. It was complete; it was a well-crafted finale.
 
 
Rev. Eleesabeth M. Hager is a hospice Interfaith chaplain in the San Francisco Bay Area, the author of two books, a resiliency workshop and a monthly, which is devoted to sustainable caregiving.
 

A “Good Life” GARDEN for Blooming and Ending Well
 
When confronted with the shock of our imminent mortality in a terminal diagnosis, what makes a good life, is the same as that, which makes a good end...and you're still breathing, it's not too late to begin.

The hospice team is created to help us talk about what is difficult and find comfort:

               • medically,
               • socially and
               • spiritually.

The fact that everyone who has lived on the planet to date, has passed on (or will) does not give as much comfort as it could when faced with our own personal experience of serious illness. It is commonly outside our experience…It is new to us.
 
Americans live in an over-medicalized, fall-to-fragility, end-of-life model that tends to see death as a failure. We deny it is ours to do…until we can no longer keep up the pretense. Our collective end-of-life template is so limited, and deeply ingrained that it is hard to see our way to better–even when what we have creates more suffering than need be.
 
We’ve reached a “new normal” where people are so afraid to talk about death that they agree to interventions that shorten or ruin a patient’s remaining time.” - Atul Gatwande, Being Mortal
 
 Most people want to die at home, in our sleep, and pain-free.  We know how to do this with hospice and a team that serves us, but few achieve this ‘good death’.  Why?
 
The GARDEN as a Healthy Model for a GOOD END
There are healthier models for our own end, and with help from a team of family, friends and faith, it is not only possible but easier. 
 
As spiritual beings having an Earthly experience, gardens and their seasons are better models for a healthy “end”.  What we plant might grow beyond us, or it may not. We give it our best shot. It is a Joyous Wager in that we did what we thought best at the time. We might plant an apple tree but mistakenly it grows oranges. Rejoicing in orange juice or trying again for apples are our choices. We each have a limited number of seasons to play. Death helps us clarify what is important every day of our lives if we use it. When this reality sinks in that we do not have unlimited time on the planet, it changes us, our priorities and orientation. Death keeps time and because my life is not unlimited, it is precious.
 
How we make a good end is about our final winter, but also the potential of crafting a living legacy, which models death as part of life. Our families and culture are hungry for these embodied life-lessons, which comforts those who remain.
 
TALKING ABOUT IT: Clarity & the Five Engagements
Talking about death is our last taboo. We lose the benefit of our personal lineage of experience from who have come before us…our own family’s death experience. Dying well, like living well, is a bit of work. Why reinvent the wheel by not knowing, and not talking about it?  Your hospice team knows and can help you talk about death.
 
As a hospice chaplain, I walk with people who are on the edge of their lives.  I see death well met and kindly engaged in a dance with God, which becomes a renewable blessing to those who witness it.  I also see the opposite. To keep up pretense at the end is exhausting for the ill and their loved ones. We also lose the opportunity to make beautiful use of the time we have left:

          • to say goodbye,
          • to ask for forgiveness, or
          • to be forgiven,
          • to say that you are sorry…and
          • to offer the penultimate blessing, of an ‘I love you’. 

The simple clarity and necessity of these five engagements are life changing–for your own good end and the ripple effect into the next generation.
 
No one benefits from unfinished business.

We need all we have learned in life to effectively speak our goodbyes, embody a positive transition that will satisfy us and enrich our loved ones…with that legacy in their own life and, eventual passing.  Like water ripples in a still lake, our actions here at our own end, might be a blessing  on both how to live well…and how to die satisfied that we did and were enough.
 
Death is not a failure but a fulfillment.
A good end is easier than you might at first imagine. We have a well of wisdom for a better, braver return journey - guided by our Higher Selves, hospice and with a little help from our friends and hospice.

When we are in pain, it’s hard to think straight. 
Most people want to die at home, in our sleep, and pain-free.  Hospice knows how to do this. It has powerful medicines which are not just from the pharmacy. Its team structure is designed to act from a wholistic perspective of body, mind and spirit. The doctors, nurses, aides, psycho-social and psycho-spiritual support of social workers and hospice chaplains are generally called by the Higher to do this work ….and having said that, they (we) are fallible humans. As a hospice chaplain, I have seen good passings and could-have-been-better ones but the fruit of each hospice tree is always better than without their support.
 
Begin with hospice early.
Every end is different but it saddens me that so many people lose out on making the most of the time they have left by fear of hospice.  They lose out on chances to put themselves in the drivers seat and craft a passing that is satisfying and a gift to all who witness it.
 
A good end starts here, wherever you are and right where you are. Most of life is easier in community.  A good death is the same.  We need a faithful team of family, friends and a hospice, which understands your desires and wishes. It takes a bit of time to speak it into existence, so we need to use our time well.
 
A hospice team, which listens and serves is the best.
Hospice needs a captain to listen and guide it to act on the wishes of our client-patient. Love, miraculously, does this without anyone’s help through the many hands, which show up to serve.  However, if communication with the one who is ill is still possible, it should guide the team.  I see our job as offering back as much dignity and control in one’s own passing for as long as possible. The best hospice teams do this by listening and serving as Dr. Rachel Naomi Remen defines it because hospice, unlike the medical model, is not about fixing or really even helping:
 
Helping, fixing and serving represent three different ways of seeing life. When you help, you see life as weak. When you fix, you see life as broken. When you serve, you see life as whole. Service is a relationship between equals: … service strengthens… Fixing and helping are draining, … but service is renewing. When we serve, our work itself will renew us.
Finding a local hospice that listens, serves and fits you is worth the effort. Interview them. Interview the leadership: the director of nursing, RN/case manager. Ask how long the team has been together? Follow your heart and mind here: do you feel valued and heard?  I recommend, as a hospice chaplain, even to have conversations with the psycho-social-spiritual members, too.
 
BODY: Getting Comfortable
Hospice makes our last days comfortable. The physical medicines used are powerful and used properly lengthens the quality of life - not shortens it.  These are medical options, and adjusted as you change. Each time the team meets they are reviewed.  Speak up and say what is working and what is not. It is important to feel heard but it is also important to listen here.  Escalate until the dialog is balanced…or switch hospices. You have that right
 
MIND: Feeling Safe ENOUGH to Speak Truth
No matter what your spiritual or faith tradition, or the lack of it, we are all ultimately here on the edge of not-knowing what is next. Uncertainty rules here, which is uncomfortable at all times, but it may be particularly terrifying to the logical and rational part of our minds which have no framework or possibility for fixing this; so that piece of us, our mind, simply circles in fear.  Faith is tested. Fear is not where we want to be at our end or in our life, for that matter. Consider Einstein here:

• "The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." ~  Albert Einstein
  
  

Acceptance is a process. Be patient. Talk to God. Pray with your faith community until you arrive to a safe enough place to make some decisions. Talk to your family and friends and to your team.  What would a good end look like for you?  Consider it. What are your goals in the time you have left? Talk to your family and begin to work backwards to achieve it.  Find the person(s) who you are comfortable talking with about where you are, what you are feeling and the person who comforts you in doing it.  Allow the comfort in.  People tend to show up whom you would not expect.  Find a safe place from which to be curious and open.  Love is at this helm.
 
SPIRIT: Wisdom of the Higher
Here, we need to remember the Higher. Your faith leads. God also accompanys our loved ones who are walking with us to the end of life, but not the end of love.  It is our human journey.  As Ram Das says, “We are all just walking each other home.”
 
Stay in the drivers seat as you are able. Speak your wishes to your loved ones. Entrust one to speak for you when you may not be able to. Choose your hospice & team.  Every human being is unique, but in death, we are all on the same return journey…Know that, no matter our plans, Love is at the helm and, at some point, we all slide over and give the car keys to God.

A few of you asked me to clarify what I said in one of my last posts in the Sustainable Chaplain:

Re-making health care to be about health, as hospice makes death about hope, is an earthquake to the medical model of fixing ....

How can death be about hope?
I am answering it here because hope is al best practice for hospice and palliative care. It is also the roots of reconciling with loss of any kind.

• Hope is NOT about putting on a happy face sticker (...over an empty gas tank dashboard indicator).
• Hope is NOT about accenting the positive...like the song in the musical
• Hope is about grounding in the truth of where we are, and asking the question:

      What is it you hope for?

Where we go from here... depends upon where we are at presently.
Most hospice teams tend to disrespect and disregard the benefits of denial. In my training for 'companioning' those in loss, I paraphrase my professor here:

                 Denial is useful and self-protective... to a degree...but don't take it away.
                                     - Dr. Alan Wolfelt, Center for Loss and Life Transitions

It takes time to gather ourselves, to approach the unknown...and death is the great unknown.  How do we live with uncertainty?

We need practice at it - to live with uncertainty. What is it, really,  but just another day of cleaning out your closets of old baggage...or vacuuming the dust bunnies.  But if you have NEVER cleaned the closets of old stories and concepts that are not longer useful to you, it's going to be a bigger job than if you did had done it regularly. It makes sense that even dust bunnies can be overwhelming when you when you have avoided and accumulated them for a lifetime.

Metaphysical dust bunnies
I am attempting lightheartedness here, but it is also true.  If you avoid all notions of EOL dust bunnies, your task at the end of your days here will be tougher. 

Why not write down what YOU want when you are no longer able to say? Why NOT make a will? Telling your loved one's what your wishes are in this tender valley of our humanity is a great gift that will lighten the load of deciding when you can no longer do it for yourself.

Why do we spend our days pretending that we will not get old, never get to our end on this good Earth? I see a direct relationship between denial at the end of life (EOL) and messy closet hygiene. Like anything, we need practice for these big milestones.  Many people do their best NOT to show up for death - anyone's death - even their own. They don't visit sick family members; they try not to visit even their own mother at the end because they 'don't want to remember her THAT way'. 

I am saying...this life is practice for our own good end.

I have seen many family members collude in this EOL denial by multiplying it by THEIR OWN denial. Or holding out 'for a miracle' until that dying breath...so there is not time to reconcile, to say goodbye, to forgive the dust bunnies of feud and disconnection which are blocking the door.

It is the door to a 'good death'. (This is not an oxymoron.)
In hospice, we say a good death is a peaceful death where the pain is controlled.  The measure of pain is TOTAL pain.  This includes emotional pain and 'spiritual' pain.  We are now back to the original question of this post:

                               How might hospice make death about hope? 

The answer here is:
• Hope meets between the possible and the probable.
• Hope is common ground
• Hope takes many forms...

The A.M.E.N. Protocol*
Many folks look for a miracle. They pray that they be spared the bitter pill of loss. It can look a lot like denial.  It may be and it may not be.  Statistically, prayer beats most miracle drugs for beneficial outcomes. As a chaplain it is important to stay engaged in this difficult, INCREMENTAL and iterative conversation. In fact, there is a palliative protocol for it. It is called the A.M.E.N. Protocol.
       • Affirm the patient's belief. (I hope with you...)
       • Meet the patient or family where they are. (I join you in hoping and praying...)
       • Educate from the role as a medical provider (...and here are some medical issues..)
     • No matter what:  assure the patient and family you are committed to them...no matter what happens...(We will be with you every step of the way...") which tends to be more doable in hospice than palliative...

It asks the question:  "For what purpose is this miracle?"
"The physician may respectfully inquire.  He or she might learn,...that a man's first grandchild will be born in a few months.  The hope may be to simply cradle that baby for a few sacred hours before succumbing to his disease. The physician, on inquiring, may learn that a mother hopes for remission to see the last of her children graduate from high school  or college.  Hope takes many forms.  'Even dying people have work to do or work to finish: relationships to enjoy or mend, goodbyes to say, lessons to teach their families.'  The only sure way to know what hope means for the individual is to inquire, respectfully and reverently."

Even if the patient (and or family) are insisting on a miracle. The miracle may be just another day to wait to see their daughter flying in from the East coast.  It is what hope looks like at the end. 

Please find the PDF for further reference. This is a brilliant and useful study.
* Cooper, Ferguson, Bodurtha, and Smith. The Sidney Kimmel Comprehensive Cancer Center, John Hopkins, Baltimore, MD. Download PDF here:

It was quite a week– The world played the part of "Goldilocks" and I was the three bowls of porridge: one was too hot, one was not hot enough...but I ended the week with it being 'enough" to just be of service.

As a working chaplain, who supports several hospices at this point, I have many 'congregations' so to speak. My standard intro is this:

 "I support people of any faith or no faith and all the rivers which run between those two."

I have come to think of my congregation as singular but this week has teased that idea apart for me.

First visit: too, too Christian
I visited a patient who was new to me; he was from a patriarchal culture and a faith tradition (and country...) which is not known for its progressive views on women.  He was not likely to be of a Christian faith, but I guessed wrong as did not respond to my greeting of Al Salame Mehaham.  He was reported by the team to be energetically "in denial" about his illness, and his prognosis. He was alone in this country without his family.  He had already declined a Spiritual Care visit with me over the phone and had refused the medical social worker as well.

If spiritual support is not wanted, it is, of course, his right to decline.  I usually seek to refer a patient to their own local clergy to be of support, if possible.

However, declining chaplaincy blinds the team. 
Communication can be more difficult.  Much of a chaplain's scope is about communication and being an advocate to the medical team for the patient's and family's views and preferences. 

• What is getting in the way of whole person care? 
• What might support it?

This patient was declining and the case manager made an appointment for me to show up the next morning with little explanation.  I was happy to have the opportunity to support his man.  I prepared with appropriate books, liturgy from his faith tradition - the Koran, (and the Bible just in case...) with a trinket which was not iconic: a river rock with Love engraved, and my secret weapon - homemade candied orange peels.  Gifts are a universal offering of support and a way in - to develop a relationship of care and trust.

It was a first step, which usually works.

Upon entry, the patient was confused; he did not seem to understand. It was unclear if the confusion was dementia from his disease or his command of English language.  What was seen by the team as unhappiness, and perhaps depression seemed to be a defensive stance against this confusion. By happenstance an Arabic-speaking neighbor stopped by and translated, which improved everything.  Providence, for sure was at work. It was also clear that he was not enthusiastic to talk to me, as a woman, as a "Christian" which was his view of who he saw.  However, when this neighbor translated my offering of the homemade, candied orange peels as "like life we take the bitter with the sweet...I am here to see what we might do to make this day a little sweeter for you.", the gentleman's eyes twinkled and there was a small breakthough. 

I asked him if he was Muslim. He agreed that he was.  I asked if I could I reach out to a local Imam for him, he said no but then he was inspired to lead his own prayer in Arabic which was part song and part words. 

It was beautiful and it was enough. He left our palliative care to hospice care soon after and I did not see him again.  Sometimes all you can do is begin...and it may be enough.

I was called to go to a patient's bedside to sit vigil...he happened to be Catholic.
Sometimes the bedside vigil happens - but less than you might imagine. The conditions of hospice are chaotic. We pretend we are in control, and we are of some things, but life happens. Today, the IDG (or IDT) team communication was well oiled and functioning as it should be. And we had time to respond appropriately, which is mostly out of our control.

Previously, this patient had several ups and downs as it typical of the end of life. Last week, when she came onto our service, she was talking about getting back to her old neighborhood and house...I thought she might make it, too, which does happens.

​The Catholic Faith Tradition and the Sacrament of the Anointing of the Sick
As a devout Catholic who went to mass three times a week, there was a question that I immediately looked for an opportunity to weave into our beginning conversation.  This is tricky–because she does not know me. We do not yet have a relationship of trust. But when an opening did present itself, last week she was very clear with me that she did NOT want a priest to visit. A eucharistic lay minister to give her communion was good but no priest.

When any patient comes onto hospice service, as a clinical chaplain, Medicare asks us to open the subject, as gracefully as possible, of any spiritual anxiety they may have. It is a beginning point to help them explore their inner landscapes.  Have they made peace with this condition they are in? Or are they still wrestling and resisting ? The questions are more important than the answers...and that they know the chaplain or the medical social worker is able and trustworthy to speak with them, should they wish.

​Family is not always easy for the patient to talk with for so many reasons. I am Switzerland and an interfaith chaplain.  I respect all faith traditions. Either I don't have a dog in all the religious diversity and contentions or they are ALL my dogs. The answer probably doesn't matter because it is the same result.  I respect them as voices of the Holy One of Many Names.

The relief that some patients have in having the conversation is what matters.

Essential Chaplain Superpowers: a Bluetooth Speaker and iPhone
I studied while in seminary with a wise and eloquent Dominican Nun.  I know a lot but am quite humble and without assumptions to be complete support.  Generally speaking, this is a healthy assumption for all. However, I speak a dialect of fluent 'Catholic" with the help of my Bose Bluetooth Speaker and iPhone superpowers.  

The patient was non-verbal at the point I arrived.  It was going to be a couple of hours until his people arrived so I called up YouTube and put on a high mass which lasted for an hour and a half.  It was amazing.  The patient seemed to like it - not because he said so (he was non-verbal but not unresponsive...).  I explained who I was and what I was about to do and checked in with him regularly.

​I wiped his face with a wet cloth and sat with him.

Questions of Readiness or Denial?
But to respect the Catholic faith, the question of 'would you like a blessing from a priest?' is an essential one.  The phrasing is a 'softball' way of asking if they want an Anointing of the Sick sacrament.  A 'yes' can be an admission of readiness to pass from this life or not.  The answer is always illuminating of their process. (Are they in denial? Are they hoping for a miracle? Do they really want to try and cure this illness...which at least one of their doctors has already recommended to them as an unwise use of their hope?)

The conversation about spiritual anxiety or spiritual readiness is an important conversation for all patients, but there are different ways to gently inquire of a patient who is not Catholic.   But, that is another post.
​

It is an employer's most unexpected nightmare. In one phone call,  suddenly your entire company is brought to its collective knees.

This happened recently in a hospice company in which I was consulting.  As a hospice bereavement professional, these accidental and unexpected deaths are not the same as deaths in hospice where we have the gift of more slowly accepting the idea of the loss of a loved one.  These kinds of deaths are more likely to be experienced like trauma where people react more unpredictably and may trigger some other undigested incident in our pasts that has yet to be mourned.

No Self-Protective Denial is Available in an Accidental Death
In a sudden death, we do not have the self-protective element of denial, which shields us from the immediate and full mental exposure of loss and the impossible reality of the death of a loved one.

• We cannot incrementally accept it over a period of months
• We cannot deny the diagnosis or prognosis
  
  

That was the first thing I offered - this difference- and then I reached out to an associate specializing in suicide and accidental deaths to get more clarity about best practices.

Safety First - Assess the Staff for any Likelihood of Doing Self-Harm
If the lost staff was likely a suicide, the likelihood of responsive suicide in other staff is very slightly elevated by a few percentage points according to Dr. Thomas Joiner.  His recent research notes three major factors for people with traits for at risk - not just the standard questions about if they have a plan and means for self-harm.  Ask them if they are

1. Feeling like a burden on other people. That their death is worth more than their life.
2. Feelings of loneliness or social disconnection.  This is key.
3. Have learned to overcome the fear of self-harm.  Do they do risky behavior where they seem not to care about their own welfare.

Other ideas to support people who are themselves at risk:

• Suicidal crisis are almost always temporary
• Problems are seldom as great as they appear at first
• Reasons for living can help sustain a person in pain
• Do not keep suicidal thoughts to yourself

He also cautions us to pay attention when people are giving away their prized possessions. This is a real and important sign they are considering suicide.

     Be kind, for everyone you meet
     is fighting a hard battle.
                            –Rev. Dr. John Watson

Steps for employers:

1. Notify people in a timely manner, and as appropriate for their personal relationship with the deceased.  Call them personally or have a close friend call them, or meet with them.
2. Reach out to staff's family - offer sincere condolences. Ask about funeral arrangements. Some families prefer private funerals or memorial services.
3. Have a staff meeting where you can begin to share the grief and memories of the staff member
   1. Give info from family - Talk about what to say to clients, patients or vendors
   2. Begin processing reactions to death
   3. Share memories and reflections
   4. Discuss things staff might do to support each other and family
4. Offer individual and group counseling sessions.  Refer for therapy, if appropriate.
5. Remind staff about self-care and respecting their energy levels...
   1. Hydrate and eat well
   2. Get extra sleep/ nap or lay down 20 minutes twice a day
   3. Be kind.  Grief is real damage.  It is a wound that heals from the inside.
6. Post the National Suicide Prevention Hotline. (800) 273 TALK (8255) Encourage them to use it if they have questions or thoughts about self harm.
7. Memorialize the loss
   1. Memory Books - have staff bring in photos of lost staff member and write notes in book about some helpful or cherished memory that family may well receive to sustain them.
   2. www.Mealtrain.com. or some other service that helps organize meals for family. Staff can cook a meal on a specific day, or contribute money for a meal.
   3. Have a staff memorial service
8. Pave a path back to normal.
   Set a tone for respect of lost staff but deal with pressing business. Office will be in the fog of grief for a while. Try not to push affected colleagues too hard at first. Reassign work for minimal commotion.
   1. Assign check-in buddies - formally or informally per offices culture.
      
   2. Allow people to take some time off / Make special accommodations for an employee in need.
      
   3. Have food in the office and an atmosphere of hospitality.
      
   4. Encourage staff to connect with their local faith communities
   5. Encourage them to go to the funeral, if family is open to it.
      
   6. Have a memorial service just for staff
   7. Make arrangements to get personal effects to family.
   8. Don't immediately advertise for a replacement. Let desk stay as it is for a few weeks.
9. Standard employee change logistics:
   1. Ensure coverage/continuity
   2. Determine person's company commitments
   3. Disable computer access, badges, etc
   4. Place voicemail into announce only mode
   5. Re-record the person's voice mail or forward the calls.
   6. Set-up auto respond on email

A hospice wedding can be a beautiful thing.
It is not common to be asked to perform a ceremony in hospice, but when a chaplain is there are many things to address before you say yes. I performed a wedding last week and it was amazing but only after I had done my homework.

First the your IDG (IDT) team must be consulted...
Hospice runs on our interdisciplinary teams. Each of us have a point of view and we need them all here. Your medical social worker (MSW) might have insight as to what the underlying psycho-social situation is.  Money and inheritance issues can complicate the simple loving decision to want be married.  Doctor, MSW, Case Manager (CM), and aides may have deeper (and different) insights into the possible complications and motivations which may or may not be achieved by a wedding.

Review your hospice's policy and procedures
Ask your administrator to sign off on the wedding. Do they have any concerns or written policies which they can offer as guidance?  This can be tricky ground, but better for those who have tread it before you.

Find out more about what the bride and grooms want or need.
What are their expectations about ...the surviving spouses needs.  If it is social security they are out of luck.  It takes a year or year and a half before widow's or widower's benefits may be bestowed.  If the spouse dies before that time period, the surviving spouse does not receive benefits.

Why now? The question's answer is not always obvious.

Logistics: Can both parties actually ambulate... for the license?
The good news here, (and not well known) is that most county registrars who deal with marriage have a process where a sick bride or groom may not attend to the license. 

The ceremony can come to them but there is a bit of paperwork to do to get them there. In addition to all the usual marriage license paperwork and information, you will need:

1.  Affidavit of Inability to Appear and Request for Issuance of a Marriage License which is usually notarized.
2. The hospice medical director (aka doctor) letter affirming that patient is unable to appear due to infirmity on hospice stationary.
3. Whatever else your County decides it wants. Hence the research needed to be done by your team.
   
   

And it could just be love...

A wedding ceremony in hospice can be a beautiful moment...
It can be a place to say I love you, to resolve important issues, to say a good bye and to have comfort from pain while you do.

Statistically people live longer in hospice with a terminal illness and with a better quality of life. And sometimes they live long enough to get hitched.   Amen.

A remembrance ceremony is a requirement by Medicare for all hospices to do each year.

The ceremony does not have to be expensive.  As in life, we use the resources which present themselves and weave 'what is' into a beautiful thing to come together in community and remember...

Here are are some ideas which we have done or attended:

Schedule Before the Holidays.
Thanksgiving and the end of year holiday and Christmas are a difficult time for someone grieving. It is hard to 'celebrate' when our hearts are weighted down by loss. Schedule the celebration in the fall before this time. 

Be sure to send your bereaved some helpful holiday survival information on grieving & mourning.

Weave in the Local Context
This year we created a Candlelight Remembrance Celebration on a Wednesday night, which just happened to fall on Halloween this year.  We incorporated the festivities of the local neighborhoods kids.  (It is hard to be sad when presented with a 2 year old bunny rabbit or a 3 year old Spiderman.) The children helped lighten our spirits as we came in but the service itself was very contemplative.  A Five Candle Remembrance Ceremony.  If you wish to know more about it.  Email us and we will give you the PDF.

Collaborate with Other Chaplains
This year we also had three hospices join to do one ceremony.  Small hospices can do this, especially if the chaplains are friends, which we were (and still are).  It shared the load; we consolidated ideas, harmonized in singing a hymn, and it was a completely lovely afternoon. 

We created a ceremony of stones and roses. Upon arrival, we gave everyone several colored glass pebbles (because one chaplain had them left over from a wedding...) which they held during the ceremony. After the names were read, each person came forward and let go of the pebbles they were able to and threw them into the water (big container that held the roses) , they kept some pebbles ( such is the nature of grief...we release only in good time) and each person picked up a red rose.  Lots of opportunity here to normalize grief and explain about the grieving process etc.

Use Candles for an Evening Ceremony
This is an easy way to set the tone of the sacred within the most secular of venues. Add some iPhone hymns or soothing background music and you have set a safe place for all to be welcomed.

Hold it in Nature
There is a lovely Japanese Tea Garden near one of the hospices I support.  We have offered several celebrations there, if we want to meet  before sunset (when it closes). Their gazebos are beautiful, just the right size, and  free.

We are borrowing the beauty of the nature to set a place for remembering well. Other ideas include local parks or senior centers which rent out space.  Small churches or other religious venues might allow you to gather for little or no money if you give them enough notice.

Read the Names with a Bell...
Reading hundreds of names can be a bit much.  We have switched readers every ten names and rung a Tibetian bell for creating a bit of space and the sheer pleasure of hearing it ring.

Please comment with ceremonies of your own here, if you feel so moved.

Webster's is not necessarily going to be in alignment with this, but for clarity into the mourning process let's define them this way:

• GRIEF is the internal process of feeling a loss. It included numbness, shock, sadness, the depression of grief, and lots of squirrelly hard-to-diagnose feelings of malaise, fatigue as well as a host of serial challenges to our health.
  
  Grief gets very, very real when it comes to our health.
  
  
• MOURNING is the public face of grief. Our first-world culture of speed, efficiency and more-is-better does not usually support our need to process grief and time to accept the reality of our losses.

These are concepts that Dr. Alan Wolfelt, PhD has parsed and clarified in his many books and articles. It is also the philosophy and approach that Garden of Change takes.